Sulseltimes.com, Jakarta, Kamis, 22/10/2026 — Bank Mandiri boosted performance through its digital ecosystem and service quality, launching a digital gold service, achieving record user growth, strong fund collection and winning top awards at Danantara Indonesia CX100.
- Bank Mandiri became the first conventional bank in Indonesia with an OJK bullion license and launched a digital gold service via Livin'
- Timothy Utama, Direktur Operasional Bank Mandiri, Kamis, 22/10/2026
- 42.2 juta pengguna terdaftar Livin' by Mandiri per Agustus 2026, naik 23,4% YoY, dengan frekuensi transaksi 3,7 miliar, naik 21,6% YoY
- Bank Mandiri’s Dana Pihak Ketiga (DPK) mencapai Rp1.687 triliun, naik 17,6% YoY, melampaui pertumbuhan industri sebesar 13,7% YoY
- Bank Mandiri meraih predikat Sector Champion di kategori Financial Services dan Grand Champion sebagai BUMN dengan skor layanan tertinggi di Danantara Indonesia CX100
Digital ecosystem drives growth
Bank Mandiri built its digital services on a foundation of customer experience, using a complete and proven framework to deliver multiple solutions in one application, covering saving (Save Money), transactions (Move Money), financing (Borrow Money), investing (Grow Money), lifestyle solutions and integration of the Bank Mandiri ecosystem.
“Bagi kami, customer experience merupakan landasan dalam setiap pengembangan layanan. Nasabah tidak hanya membutuhkan layanan yang cepat, mudah, dan aman, tetapi juga solusi yang benar-benar menjawab kebutuhan mereka,” kata Timothy Utama, Direktur Operasional Bank Mandiri, Kamis, 22/10/2026.
Through Livin’, customers can open a Gold Savings account, conduct buy‑sell transactions, and access installment facilities for gold. Physical gold withdrawals are also available at branch offices and gold ATMs across Indonesia.
Achievements and recognition
The growth in digital transactions helped Bank Mandiri’s fund mobilization, with third‑party funds reaching Rp1,687 trillion, a 17.6% year‑on‑year increase, outpacing the industry’s 13.7% growth.
Bank Mandiri also strengthened the integration between digital services and offline channels, such as branch networks, ATMs/CRMs and contact centers (Online‑to‑Offline). The Livin’ Call feature enables customers to reach a contact center without call charges and receive faster service without the usual identification steps.
“Bagi Bank Mandiri, service yang me-Menangkan berarti memastikan setiap interaksi mampu memberikan kemudahan, solusi, dan nilai tambah bagi nasabah,” terang Timothy.
Consistency in improving service quality across multiple channels earned Bank Mandiri recognition at the Danantara Indonesia CX100, where it was named Sector Champion for Financial Services and Grand Champion as the state‑owned enterprise with the highest service score.
The bank’s commitment to consistent service quality aligns with Danantara’s spirit of ‘Melayani Sepenuh Hati’.
